Refund policy
We want you to love your MY YEAR² Personalized Journal. Because every journal is made to order and personalized for you, our refund policy is a little different from a typical retail product—and we want to be clear and kind about it.
Personalized, made-to-order items
Once personalized production begins, refunds and returns are typically not available. Your cover title, goals, and cover style are unique to your order and can’t be resold.
If you need to change or cancel an order, please email us as soon as possible at store@intentionsquared.com. If production has not yet started, we’ll do our best to help.
Exceptions: defective, damaged, or wrong item
We’ll make it right if your journal arrives:
- Damaged in transit
- Defective in materials or workmanship
- Wrong item or wrong personalization compared to what you ordered
In those cases, contact us with your order number and photos of the issue. We’ll arrange a replacement or another fair solution at no cost to you when the problem is on our side or the carrier’s.
How to report a problem
Please report damage, defects, or wrong items within 14 days of delivery so we can help while tracking and fulfillment records are still fresh. Email store@intentionsquared.com with:
- Your order number
- A short description of the issue
- Clear photos of the journal / packaging (if damaged)
Buyer’s remorse & personalization choices
We can’t accept returns for change of mind, dislike of a cover style, or personalization text you later wish you’d phrased differently. Please review your title, goals, and cover carefully before placing your order.
Contact
store@intentionsquared.com
Intention Squared · Grand Junction, Colorado, USA